Front desk procedure manual

Front Desk Manual. Job Duties Overview Performance Expectations Daily "To Do" List Monthly Task List Front Desk Backup Procedure Customer Service Answering Phones Voice Mail Greeings Greeting Visitors Department Directory Faculty Staff Mail Mailboxes Mail Procedures Mail Postal Charges Reconciliation Packages Express Mail: FedEX. Medical Office Policy and Procedure Manual Company Name, Inc. Second Ave. San Diego, CA , USA Tel: +1. Fax: +1. Procedures: 1. Recognize and acknowledge guest immediately upon their arrival at the Front Desk. - Make eye contact. - Smile at guests before they smile at you. - Assure guests that you will be with them in a moment if present job activities prevent you from formally greeting them. “Good morning, I’ll be with you in a moment.” 2.

Step-by-Step Procedure Manual When the front desk staff is required to complete a wide range of tasks, a more detailed, step-by-step standard operating procedure manual will be helpful. In cases where compliance with government regulations is essential, it is especially important that each required step is included in the guide. Front desk personnel shall obtain the correct address for document forwarding if a patient's health record is normally maintained at another health care facility. 8. All active duty, dependent, and retired beneficiaries shall complete a CG (A or B Status/Visit Profile Sheet) for entry into the CLAMS data base. PHYSICIAN OFFICE PRACTICE TOOLKIT. This toolkit has been developed to assist physicians and practice managers in addressing potential risks within the physician office setting.

Include the information below to outline procedures for one task in your procedure manual. The task: Required time: Departments involved: Positions involved: Why we do it: When we do it: Daily: Weekly: Monthly: Annually: How we do it: Step 1: Step 2: Step 3: Step 4: Step 5: Key deliverable/mark of completion: Office Procedures Manual Examples. about Writing Center activities, policies, and procedures, but also about the activities, policies, and procedures affecting all other wings of the UCWbL. Any time the Writing Center is open, there must be a Receptionist scheduled to work the front desk. Never leave the front desk unattended. Step-by-Step Procedure Manual When the front desk staff is required to complete a wide range of tasks, a more detailed, step-by-step standard operating procedure manual will be helpful. In cases where compliance with government regulations is essential, it is especially important that each required step is included in the guide.